Shipping, without surprises
The available delivery method, cost and estimated arrival window will be shown before payment. Tracking will be provided when the carrier supports it, and items from different suppliers may arrive in separate packages.
HELP, MADE CLEAR
PRE-LAUNCH POLICY PREVIEWShipping should feel
straightforward.
We are keeping the rules plain: costs and timing before payment, tracking when available, and a clear path when something arrives wrong.
Changes before dispatch
Contact us as soon as possible if an address or item needs to change. We will try to help before fulfillment begins, but a change or cancellation cannot be guaranteed once an order has entered processing.
Damaged or incorrect items
Report a damaged, defective or incorrect item within 7 days of delivery. Keep the packaging and include the order number plus clear photos so we can review a replacement or refund quickly.
Change-of-mind returns
Return requests should be made within 14 days of delivery. Items must be unused, clean and in their original packaging. Please wait for return instructions before sending anything; unauthorized returns may not reach the correct location.
A FEW IMPORTANT EXCEPTIONS
Some goods need
extra care.
Used pet-feeding products, opened hygiene-sealed goods, customized items and clearly marked final-sale items cannot be returned for a change of mind.
When Peach Comet made the mistake—or an item arrives damaged—reasonable replacement or refund costs will not be passed on to the customer.
Contact Peach Comet →